FAQs

FREQUENTLY ASKED QUESTIONS

What sizes do you offer?
Core sizes include 5' × 7', 8' × 10', and 9' × 12'. Runners and select custom sizes are available on certain styles.

How do I choose the right size?

Living rooms: front legs of sofas/chairs on the rug.

Dining rooms: add at least 24" around the table on all sides.

How do I care for my rug?
Vacuum regularly using suction only (no beater bar). Blot spills immediately. Professional cleaning is recommended for deep care.

Do you offer sample swatches?
Yes—email info@alphapixels.ca and we’ll help with swatches on select styles.

What are your shipping times?
Canada: 3–7 business days after 1–2 days processing. USA: 5–10 business days.

What is your return policy?
3-day returns on eligible items. See Returns & Exchanges page.

Do you offer installments?
Yes—pay over time at checkout with Shop Pay Installments on eligible orders.

How can I contact you?
Email info@alphapixels.ca or use our Contact Us page.